Zanskar Money Back Promise Program (“Program”)

Welcome to the Zanskar Money Back Promise Program, designed to enhance your shopping experience.

  • “We”, “Us”, “Our” — Zanskar
  • “You”, “Yours”, “Yourself”, “Buyer” — You, the buyer purchasing goods from Zanskar
  • “Applicable Laws” — Any law, rule, regulation, order, or directive of a relevant government body in India

Our Commitment

Our goal is to give you added confidence when purchasing from Zanskar. These Terms outline when and how you may be eligible for a refund.

Consent and Authorization

 By participating, you:

  • Authorize Zanskar to process your transaction and personal data for refund resolution.
  • Confirm that all information shared is accurate and not misleading.

Eligibility and Discretion

Zanskar alone will determine refund eligibility based on:

  • Documentation you provide
  • Order history
  • Any other relevant context

Our decision will be final and binding.

What is Covered

Zanskar covers all goods purchased directly from Zanskar under the following two conditions:

  • Item Not Received – You did not receive your item.
  • Significantly Not as Described – The item is materially different from what was described.

Examples of “Significantly Not as Described”:

  • Item is different in type, size, quantity, or condition.
  • Major features are missing and not disclosed.
  • A counterfeit item is delivered instead of an authentic product.
  • You ordered multiple items but didn’t receive all.

Not covered if:

  • You changed your mind
  • Minor defects were correctly described
  • The item matched the description but didn’t meet your expectations

Exclusions

These items or transactions are not covered:

  • Stored value items (e.g. gift cards)
  • Free Gift items 
  • Custom or in-person collected items
  • Downloadable goods or software
  • Items for commercial or professional use
  • Items damaged due to misuse or natural wear
  • Loss resulting from customer failure to exercise Due Diligence to avoid or diminish loss or damage
  • Items that have already been processed for refund or replacement by us

Reimbursement Request Process

 To qualify:

  1. Contact Zanskar for a resolution at support@zanskarhealth.in with all relevant details as outlined in Eligibility and Discretion section above
  2. Submit your refund request:
  • Within 20 days of placing the order in case of non-delivery, or
  • within 7 days of product receipt in case of defect

Resolution Process

  • We will review and process your claim within 10 business days
  • If denied, a written explanation will be provided

Customer Responsibilities

 You must:

  • Provide accurate and complete information
  • Avoid fraudulent or misleading claims

Fraud may result in:

  • Permanent disqualification
  • Recovery of refund
  • Reporting to authorities

Termination

Zanskar may modify or terminate the Program without prior notice.

Limitation of Liability

Our liability is limited to the approved refund amount. We are not responsible for indirect or punitive damages.

Indemnity

You agree to indemnify Zanskar for any loss due to your violation of these Terms.

Governing Law

This Program is governed by Indian law. Courts in New Delhi shall have exclusive jurisdiction.

🛠️ Need Help?

Email us at support@zanskarhealth.in if you have any questions.